Allergen Disclaimer

1. Nature of Allergen Information

Allergen information published through the AllergenGuard platform is compiled in good faith from information supplied by food business operators and their suppliers. This information is indicative only and is provided as a compliance aid.

AllergenGuard does not independently verify or test the allergen content of any food product. All allergen declarations are based solely on information provided by the food business operator and their ingredient suppliers.

2. Responsibility of Food Business Operators

Food business operators registered with AllergenGuard are solely responsible for:

• The accuracy and completeness of allergen information they provide
• Updating allergen information promptly when ingredients or suppliers change
• Ensuring staff are trained to communicate allergen information correctly
• Compliance with the Food Information Regulations 2014, Natasha's Law and all applicable food safety legislation
• Managing cross-contamination risks in their kitchen and preparation areas

3. Cross-Contamination

Allergen information displayed through AllergenGuard relates to intentional ingredients only. It does not account for the risk of cross-contamination during food preparation, storage or service. Catering environments frequently handle multiple allergens and cross-contamination cannot always be prevented.

Customers with severe allergies or anaphylaxis risk must always speak directly with the food business before ordering and should not rely solely on digital allergen information.

4. Supplier and Ingredient Changes

Food manufacturers and suppliers may change the ingredients or formulation of their products without notice. While AllergenGuard operates an automated supplier monitoring system to detect changes, there may be a delay between a supplier updating their product information and that change being reflected in a restaurant's allergen menu.

5. Limitation of Liability

To the fullest extent permitted by law, Eletiser Ltd and AllergenGuard accept no liability for:

• Any allergic reaction, injury or harm arising from reliance on allergen information published through our platform
• Inaccuracies or omissions in allergen information provided by food business operators or their suppliers
• Delays in updating allergen information following ingredient or supplier changes
• Cross-contamination risks not disclosed by the food business operator

6. The 14 Regulated Allergens

Under the Food Information Regulations 2014, the following 14 allergens must be declared when used as ingredients:

• Celery
• Cereals containing gluten (including wheat, rye, barley and oats)
• Crustaceans (including prawns, crabs and lobster)
• Eggs
• Fish
• Lupin
• Milk
• Molluscs (including mussels and oysters)
• Mustard
• Tree nuts (including almonds, hazelnuts, walnuts, cashews, pecans, pistachios)
• Peanuts
• Sesame seeds
• Soybeans
• Sulphur dioxide and sulphites (at concentrations of more than 10mg/kg)

7. Always Ask Before You Order

If you have a food allergy or intolerance, you should always inform staff when ordering, even if the allergen information on our platform shows a dish as allergen-free. Kitchen processes, shared equipment and supplier changes can all affect the allergen content of a dish.

8. Contact

For any queries regarding allergen information: verify@eletiser.com
Eletiser Ltd, Kollider Castle House, Castle Street, Sheffield, South Yorkshire, S3 8LS